How do I return an item?

We take pride in our product and workmanship. Our ultimate goal is to deliver a product that you will be proud to have in your home. If the slipcover does not fit correctly due to a manufacturing defect, we will make modifications to correct the fit at no additional charge. If your custom made slipcover requires modification because the measurements submitted were incorrect we will charge you only for the labor and materials required to make the corrections. Please see pricing schedule below:

  • Labor $40 per hour
  • Materials used based on retail cost of fabric & materials
  • Shipping cost to be paid by the customer

Please Note - Defects must be reported within 15 days of shipment. Washing items within the warranty period prior to reporting the defect will void your warranty. Please note: Our warranty covers workmanship and fabric flaws only. The warranty does not cover damage to the cover due to abuse or improper care and maintenance.

Return Policy

Custom products from Needle & Shears are all made to order. Because they are custom made to your specifications, they cannot be returned for any reason except warranty repair, see above.

Cancellation & Failure to Meet Terms of Sale

  • Cancellation - Orders canceled after the first phase of production has begun will forfeit their deposit. The first phase of production starts when we receive photos of your furniture. Orders canceled prior to submitting photos will be charged a processing fee of 2 % of deposit amount .

  • Failure to Meet Terms of Sale - You have 90 days from date of the order to provide photos and measurements, which are required for the patterning of your custom slipcover.. Failure to provide this required information within 90 days from date of order, will result in the forfeiture of your deposit.