Important Information
Delivery
WHERE DO WE SHIP - We ship within the US including Hawaii and Alaska. We do not ship to Canada.
ESTIMATED SHIP - From the time we receive your photos, final measurements and complete the patterning for your slipcover, our average production time is 6 to 7 weeks. This time will vary depending on a higher volume of orders during busy times of the year. You should also add 5 - 7 days for transit time.
Worth the Wait
Each order is unique, hand-crafted and given individual attention to ensure quality construction. Due to the high demand for our slipcovers and our very attractive pricing, we are working on several hundred orders at a time. However, we will not compromise the quality of our product in order to satisfy impatient customers. If you are not prepared to wait, we recommend that you order your slipcover from another vendor. Remember that perfection can not be rushed and is worth the wait.
Customer Comments
"I got em. They are wonderful. . . It was well worth waiting for. " Patty G., Georgetown, TX
"I can honestly say it has been a long wait, but the quality was worth it. The slip covers are lovely ... " Fred & Mary D., Pascagoula, MS
"Owe you a huge apology...slipcover did arrive on Christmas Eve...came home at 11pm from party and found the slipcover at the front door. Ran inside with it and put it on the chaise...fits perfect, looks perfect, made beautifully. Worth the wait and time it took for me to get this. Made my Christmas even better then it already was. Back on my meds and feeling better. Thank you and I apologize again for freaking out on you." Amy D., Tom's River, NJ
"I just wanted to tell you that the slipcovers for my chair and ottoman are just fantastic. I love them and they fit perfectly and they look beautiful. I am so impressed by the workmanship. I want to thank you for keeping me completely informed and up-to-date as to the progress of my order. I never worried or had any doubt that the slipcovers would be completed as promised. I know that there have been a number of complaints about your company. I can only say that as far as I am concerned the complaints are baseless and unwarranted from my experience. You have been nothing but communicative and customer service oriented. The result is a beautiful product! I am happy to write a review for you, or you are welcome to use any part of this one in your advertisements or website. I will recommend you highly. I am a very satisfied customer!" Marcy W., Chicago, IL
Sales & Discounts
Every Day is Sale Day
We give you the best price every day, so every day is a sale day
- Every Day Discounts
10% Pay-by-Check Discount-
SAVE up to 10% on your order, excluding shipping & handling, when you pay your deposit and balance by check. See Terms of Sale for details.
Free Shipping - Order $500 or more. Discount not available for slipcovers using closeout fabrics or orders shipping outside continental US
More is Less - Quantity Discount
- Dining chair slipcovers - Order 4 - 5, 10% off. Order 6 or more, 15% off Note - Must be identical slipcovers, size, style and fabric to qualify for the discount.
- Sofa, armchair, sectional, daybed and ottoman slipcover - Order 2 or more, 5% off. Qualifying items can be mixed.
- Cushion covers - Order 4 - 7, 5% off. Order 8 or more 10% off
- Discount not available for slipcovers using closeout fabrics.
Reorder Discount - Reorders are easy. We keep all of the patterning from your previous orders. Just contact us and tell the fabric and style you want.
- No changes. Same slipcover style - 10% off
- Changes to sizing or slipcover style - 5% off
Another Way to Save - Place your order using a Closeout Fabric. Learn more
Sale Advance Notice
Order fabric samples and register for our newsletter to receive advance information about new products and sales. .
Terms of Sale
Now there's no reason to wait. Slipcovers from Needle & Shears have always been a fantastic value. Now we've made them even more affordable than ever! Choose from a variety of payment options and save!
- 10% Pay-by-Check discount
- 50% Deposit to place order
- 90 days to pay balance
10% Pay-by-Check Discount - The Pay-by-Check discount is automatically applied to your order at checkout and is reflected in the total.
o Payment Option 1 - Pay your deposit and balance with a check and save 10 percent on your entire order, excluding shipping.
o Payment Option 2 – Pay your deposit with a check and balance with a credit card. A fee equaling 10% of the balance payment will be added to your balance payment.
50/50 Payment Terms
You pay only a 50% deposit of the total amount of your order, excluding shipping & handling, when you place your order for the slipcover of your dreams. Pay the balance in 90 days or when it's scheduled to go into the final phase of production. Deposits must be paid by check.
IMPORTANT DETAILS - 50% Non-refundable deposit must be paid by check within 5 business days of placing your order. These payment options do not apply to fabric swatches.
Now there's no reason to wait. If you would like to find out exactly how much you can save on your order, just call us.
Warranty & Return Policy
• Warranty
We take pride in our product and workmanship. Our ultimate goal is to deliver a product that you will be proud to have in your home. If the slipcover does not fit correctly due to a manufacturing defect, we will make modifications to correct the fit at no additional charge. If your custom made slipcover requires modification because the measurements submitted were incorrect, we will charge you only for the labor and materials required to make the corrections. Please see pricing schedule below:
o Labor $50 per hour
o Materials used based on retail cost of fabric & materials
o Shipping cost to be paid by the customer
Please Note - Defects must be reported within 15 days of shipment. Washing items within the warranty period prior to reporting the defect will void your warranty. Please note: Our warranty covers workmanship and fabric flaws only. The warranty does not cover damage after receipt of the slipcover.
Return Policy
Custom products from Needle & Shears are all made to order. Because they are custom made to your specifications, they cannot be returned for any reason except warranty repair, see above.
Cancellation
Orders canceled after the first phase of production has begun will forfeit their deposit. The first phase of production starts when we receive photos of your furniture. Orders canceled prior to submitting photos will be charged a processing fee of 5% of deposit amount .
Failure to Meet Terms of Sale
You have 90 days from date of the order to provide photos, measurements, which are required for the patterning of your custom slipcover, and balance payment. Failure to provide this required information within 90 days from date of order, will result in the forfeiture of your deposit.
Questions?
Contact us
Toll free call
877 325-5154
9 AM - 5 PM PST
Monday - Friday